Areas of Expertise
- Business Process Outsourcing
- Municipal Services
- Education and Training
- Facilities Services
- Human Capital Resources
- Customer Care
Business Services, which account for over 11 percent of US gross domestic product, have experienced considerable growth over the past decade driven in part by companies more effectively identifying their “core” processes that align with their competitive differentiation. Consequently, these companies are leveraging specialized business services firms for their “non-core” business functions and processes to improve efficiencies and labor flexibility. Companies have for many years embraced sourcing alternatives of their IT processes and infrastructure, but more recently have increasingly sought to source alternatives of other functions such as customer care, industrial and facilities services, education and training, and various other support services.
